Privacy Terms for Ella HealthTech AI Solution

1. Introduction:

Welcoming you to Ella, an AI-powered health dialogue software ("App") offered by Technoculture Research Pvt. Ltd. ("we","us","our","Company"). We esteem your privacy and handle your data with openness. This policy depicts our methods for acquiring, using, divulging, and safeguarding your data while you use our mobile software.

2. What Data We Gather

2.1 Personal Information You Provide:

We may collect the following data to identify you:
- Identity Information: Your name, email, phone number, and address.
- Health Related Information: Your health and wellness details shared via the App.
- User Specific Information: Any images/videos you upload on the App.
- Identifiers: The user ID associated with your profile.

2.2 Information Collected Automatically:

During your usage of the App, we may gather:
- Device Info: ID and specific details of your device.
- Location Info: Basic location information.
- Usage Data: Info about your interaction with our App.
- Diagnostics: Data related to performance, crashes, and other diagnostic info.

2.3 Anonymous Information:

We may also collect info that's not directly linked to your identity:
- Audio Info: Voice recordings from your encounters with the AI.
- App Interaction: Interactions you have within specific features in the App.

3. How We Use Information

The gathered info is used for various purposes such as:
- Maintaining and provisioning the functions of the App.
- Customizing your journey and refining our services.
- Sending communications about the App, updates, and support.
- Understanding usage trends to enrich the user experience.
- Compliance with legal obligations.

4. Who We Share Your Info With

We may share your details with:
- Service assistants to aid in handling our App.
- Legal entities when necessary or protecting our rights.
- Business affiliates, with your consent, for specific purposes.
We do not participate in selling your private info to third parties.

5. Securing Your Data

We implement relevant technical and organizational strategies to protect your personal info. However, please note that no digital storage or communication can guarantee complete security.

6. Your Rights

Under Indian law and relevant data protection regulations, you hold the right to:
- Access your personal info we keep.
- Correct any inaccurate or incomplete data.
- Request the removal of your personal info.
- Object to or limit the processing of your data.
- Data portability.
To exercise these rights, you can contact us as mentioned in Section 12.

7. Privacy of Minors

Our App isn't created for individuals under 13. We don't purposely gather info from children under 13. If a parent or guardian realizes their child has provided us with their info, contact us.

8. Updates to Privacy Policy

We may amend this Privacy Policy occasionally. You will be notified about changes by refreshing the "Last Updated" date and showcasing the new Policy on this page.

9. External Services and Links

Our App may contain links to third-party services or websites. We aren't responsible for the privacy practices or content of these external sites.

10. Retention of Data

We will retain your personal info only for as long as necessary to fulfill the objectives for which it was collected, including for satisfying any legal or reporting requirements.

11. International Data Transfers

Since we are based in India, your info may be transferred to and processed in India. We pledge to take all reasonable steps to guarantee the safe handling of your info in accordance with this Privacy Policy and applicable data protection laws.

12. Reach Us

If you need details about this Policy or our data practices, contact us at:

Technoculture Research Pvt. Ltd.
Centre for Cellular and Molecular Platforms (C-CAMP)
GKVK Post, Bellary Road,
Bangalore 560 065, Karnataka, India
Email: info@technoculture.io
Phone: +91 9113317500

13. Complaint Officer

In accordance with the IT Act of 2000 and its regulations, here are the contact details of the Complaint Officer:

Sintu Singh
Technoculture Research Pvt. Ltd.
Centre for Cellular and Molecular Platforms (C-CAMP)
GKVK Post, Bellary Road,
Bangalore 560 065, Karnataka, India
Email: info@technoculture.io
Phone: +91 9113317500

14. Consent

By using Ella, you agree to our collection and usage of info as outlined in this Privacy Policy. If any part of this policy is unacceptable to you, please refrain from using our App.

15. Governing Law

This Privacy Policy is under the jurisdiction of Indian law. Any disputes arising from this Policy will be resolved exclusively by the courts in Bodhgaya, India.